Return and Exchange Policy
Thank you for shopping with us! We want you to love your jewelry, but if you’re not completely satisfied, we’re here to help.Return and Exchange Window
- Customers have 15 days from the date of delivery to request a return or exchange.
Eligibility for Return and Exchange
- Items must be unused, unworn, and in the original packaging with tags attached.
- Returns and exchanges are only accepted for items that are in their original condition, without any damage or signs of wear.
Shipping Fees
- Customers are responsible for covering the shipping costs associated with returns and exchanges.
- Original shipping fees are non-refundable.
How to Process a Return or Exchange
1. Contact Us: Reach out to our customer service team within 15 days of receiving your item to initiate the return or exchange process.
2. Prepare Your Package: Include your item(s) and all original packaging in the return package.
3. Ship the Item: We’ll provide the return address. Please use a trackable shipping service to ensure your package arrives safely.
Refunds
- Once we receive and inspect the item, we’ll process your refund to the original payment method within 5-7 business days.
Thank you for understanding our policy. If you have any questions, please feel free to contact us at [support email].